We know each of our clients are unique
We find passion in unearthing our clients’ goals and motivations so that we can create holistic brand strategies that make an impact.
We are your reliable Telco partner. Earn your customer’s loyalty through our dedicated customer engagement services!
- Proactive Notifications – The proactive method of engaging customers through automated customer communication and support enables the brands to reach customers in the right way through text, voice, and emails across all channels. Also, engage and respond to all the communication with the customers by making yourself available to them.
- Conversational Voice and IVR – Improving customer satisfaction is the key. To make it happen, brands should identify the common problems and try to address them through conversational voice and IVR systems which reduces the calling and waiting time for the customers.
- Security and Authentications – Customer data security plays a vital role and brands should make sure to employ voice recognition software and secure authentication processes.
- Personalize Subscriber journey – identifying your customers and understand their needs can be done using our dynamic self-service IVR systems which can route their calls to the concerned agents by personalizing the subscriber’s journey.
Driving revenues through captivating campaigns and retaining customers with improved engagements!
- Intelligent Chatbots – Building AI-powered chatbots or IVR to engage with customers and answer common queries and carry out basic requests.
- Text messaging – Developing an interactive relationship with customers using Telennovatiq’s message communication suite to meet the customers at their comfortable channel.
- Transaction notification – Let your customers stay informed with every little change that happens with their accounts and transactions with our customized SMS, Voice, and In-App messaging APIs.
- Customer support – Enhance the productivity of the customer support team and increase customer trust and loyalty with our customized customer support platforms.
E-COMMERCE & LOGISTICS
We make every client conversation count by building and nurturing long-lasting relationships!
- Transactional and Promotional Alerts – The customers will be receiving the alerts and notifications via our varied messaging services pertaining to order shipment, delivery, upcoming sales, and promotions, etc.
- Conversational Messaging – With our extensive conversational messaging system, brands can set up cross-channel conversations with their customers using SMS and Voice.
- Lead Generation – With the help of our link tracking APIs the identification and evaluation of hot leads help to notify the brand’s sales associate about it and work on the leads.
- Tracking System – The tracking system has been integrated with a wide range of functions to let the customer know in advance about the order tracking ID, delivery status, etc., It also allows the businesses to use powerful APIs to call customers, measure the marketing campaigns and optimize customer experiences.
Exclusive services to connect and boost patients’ trust for healthcare providers!
- Notifications & appointments – Integrating our solutions with the hospital management system in sending out important notifications and appointment details, digitally authorizing information, bill collections, follow-up appointment, and much more with the advanced message APIs for improving and easing the patient’s convenience.
- Intuitive self-services – Providing an automated routine system for making inquiries, scheduling an appointment etc, with the help of the hospital’s intuitive self-service options to simplify the tasks.
- Voice and message options – Hospitals use our programmable voice and messaging systems to have an easy and reliable communication platform with the patients to provide them with automated calls and texts to enrich customer services.